About Katalyst Communications
about Katalyst CommunicationsCall Centre ConsultancyBusiness Process OutsourcingBusiness DevelopmentTechnology Design and ImplementationTelecoms ConsultancyMarket Entry



Katalyst offers data capture and content managment software to enable key productivity gains
16/10/2008 17:20:06

Katalyst extends its business processing service offering by investing in key data capture and content management software which provides unrivalled productivity gains with significant time and cost savings ... read more

CALL CENTRE MANAGERS
- TIP OF THE DAY

Be careful with voice automation - You will hear lots of stories, mainly from the IVR vendors, saying about how wonderful self service is. If you are using voice automation you really need to start listening to the callers as they interact with your voice system. I remember the first time that I did this. The caller said to the voice unit "seven bl**dy options, but not one that I need!" Make sure that your prompts improve and don't detract from customer service.
Technology Design & Implementation

The majority of Katalyst`s technical staff originate from the telecoms, broadband and new media marketplaces with experience of the UK, European and US flavours of key technology.

Within access technologies of Broadband, Fibre and VoIP Katalyst is able to assist in defining key access equipment, infrastructure and content requirements.

Katalyst has also extensive experience of delivering application content onto mobile handsets to assist the rollout and take up of location based services.  Katalyst is able to specify, develop and test both Java and Symbian applications. Our business development team is able to introduce these applications into the handset manufacturers and mobile network operators.

Technology Design & Implementation Projects Undertaken

Katalyst was requested to source a low cost GPS phone out of the Far East. Whilst Katalyst was able to identify a number of Chinese manufacturers, upon further investigation the development of a Symbian mobile application was infact the correct strategy.  Katalyst was able to write the design specification and then contracted with developers to build and test the application.  Katalyst consultants were then requested to visit the 3GSM Expo in Barcelona to target handset manufacturers.  Katalyst was able to sign two partnership deals with the top two handset manufacturers



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Technology design and implementation
Telecoms consultancy
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