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Katalyst offers data capture and content managment software to enable key productivity gains
16/10/2008 17:20:06
Katalyst extends its business processing service offering by investing in key data capture and content management software which provides unrivalled productivity gains with significant time and cost savings ... read more
CALL CENTRE MANAGERS
- TIP OF THE DAY
First call resolution - The real bain of all customer service is not being able to solve problems on the first time. This results in lots of follow up calls being made - customers getting upset and a poor morale. You need to start focusing your attentions on getting matters solved first time. |
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Katalyst is able to assist new start up or established overseas brands enter and establish themselves into the UK and European markets. We have experience of working with brands develop sales strategies across B2B, B2C, retail and internet markets.
Coupled with this Katalyst is able to offer a wide range of market research capabilities including comparative brand and subscriber offerings, pricing models, focus groups, buyer behaviour patterns and SIMALTO profiling.
Market Entry Projects Undertaken
A US telecoms broker needed assistance in establishing contact with UK Tier 1 telecom operators to develop their minute termination business. Katalyst was able to introduce and broker relationships with two operators resulting in profitable business relationships.
A US handset application developer approached Katalyst to develop their European footprint by establishing retail and distribution channels. Katalyst leveraged their European contact base to successful complete this project
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