|
Katalyst Speech Analytics delivers insight for a Credit Card Bank
22/12/2009 10:48:54
Katalyst have just completed a SA discovery project for a major credit card bank in the UK.
... read more
CALL CENTRE MANAGERS
- TIP OF THE DAY
Check the words in your greeting and eliminate the word “speaking” if you’re using it.
In other words, you don’t need to say “This is Chris speaking.” The caller can hear that you’re speaking and adding this word at the end of your greeting takes away from the thing you most want them to remember – which is your first name. |
|
New Customers - If you would like further information on any of our Services, please complete the form below and a member of our team will make contact.
Katalyst Communications Limited
Tapnage Farm, Titchfield Lane, Wickham, Hants, PO17 5PQ. United Kingdom.
Tel: +44 (0)8444 822493
Int: +44 (0)1329 550748
Fax: +44 (0)8444 822497
int: +44 (0) 1329 834642
Email: sales@katalystcommunications.com
Company Registration no. 4693984
VAT Registration No. 812 2487 47
|
|
 |
|
