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Katalyst offers data capture and content managment software to enable key productivity gains
16/10/2008 17:20:06
Katalyst extends its business processing service offering by investing in key data capture and content management software which provides unrivalled productivity gains with significant time and cost savings ... read more
CALL CENTRE MANAGERS
- TIP OF THE DAY
IVR- We listen to our calls but do you ever listen to how consumers talk to your IVR…and they do talk. Most IVR’s have this capability. |
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A full range of services to help evaluate existing telephony and IT platforms to plan for the future
What do we supply?
- Comprehensive modular projects to help you understand the latest technologies, what works, what doesn’t and what should be outsourced.
Examples
- Contact Centre Technology Review – Get an independent assessment of your current environment.
- Requirements Definition – Ensuring the new solution will be the most appropriate for the business both now and in the future.
- Business Case Development – Demonstrating where tangible benefits can be derived to support the ROI requirements.
- Technical or Outsourcing Supplier Selection – Supporting you through the supplier selection minefield from ITT to contracting so you partner with the right solution and the right supplier for equipment or people.
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