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Katalyst Speech Analytics delivers insight for a Credit Card Bank
22/12/2009 10:48:54
Katalyst have just completed a SA discovery project for a major credit card bank in the UK.
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CALL CENTRE MANAGERS
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First call resolution - The real bain of all customer service is not being able to solve problems on the first time. This results in lots of follow up calls being made - customers getting upset and a poor morale. You need to start focusing your attentions on getting matters solved first time. |
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